What We Do
Matthew Johnson
Senior Consultant
Matthew is a senior research executive drawing on 5 years’ research experience across varying industries and research approaches. Prior to joining us in 2019, Matthew worked with healthcare professionals – both in syndicated and custom studies – to determine treatment approaches that enabled pharmaceutical companies to implement effective marketing strategies. Matthew also has experience across consumer industries; including health, retail, FMCG, tobacco and alcohol.
Matthew’s applied social policy and research background (Bachelor of Social Science and a Master of Applied Social Research and Policy) provides extensive knowledge across social research methodologies, and combined with custom and syndicated experience, enables a clear determination of real-world implications.
Did you know… Matthew is a keen fitness addict, but he will rarely say no to a not so healthy food option – especially when travelling overseas
Approach to work… “Quae Seminaveris Metes” (what you sow, so shall you reap) AND Live every moment
Cheralin Folliott
Senior Research Executive
Cheralin is a senior researcher with almost ten years’ market research industry experience. She truly understands the research process from end to end, with a strong background in the basics of research including managing a CATI call centre, scripting surveys and analysing data.
Cheralin went on to research roles leading both qualitative and quantitative studies across a number of sectors. She has experience with sensitive topics such as domestic abuse and Aboriginal health care and is passionate about working with clients to understand the backstory and truth of their audience to drive positive outcomes for business.
Cheralin has an attention for detail and is a valuable team member on some of our key tracking studies such as NT Tourism. Cheralin attended the University of Guelph in Canada for psychology, and furthered her passion for learning at UNSW with courses in Psychology and Social Marketing.
Did you know… Cheralin is our resident Canuck, having moved to Australia from Canada ten years ago. She spent her childhood and teenage years as a competitive figure skater.
Approach to work… Building strong relationships & working with the data as one piece of a very large puzzle.
Danica Jobson
Research Executive
Danica is one of our newest bright research executives to join our team and will be a key point of contact for clients locally and internationally.
Having spent the last year and a half working as a Research Assistant at a boutique insights and strategy consultancy, Danica has worked across a range of market and social research projects, particularly in the property and retail, FMCG and health industries, for commercial clients and the Federal Government. Additionally, Danica has been the key point of contact and project manager in a range of global studies, liaising with clients across the UK and European markets.
Danica graduated with a Bachelor of Criminology and Criminal Justice from the University of New South Wales, studying a dual stream of Social Research and Policy, providing a strong foundation of interdisciplinary research and analysis skills. Through her studies, Danica developed a passion for social research and a keen interest in human attitudes and behaviour. Furthermore, Danica has a valuable background in Industrial & Graphic Design. Danica combines her critical thinking and analytical brain with her creative thinking to each qualitative project for a fresh point of view.
Danica works out of the Sydney office where she will be project managing and supporting senior staff from project initiation to project delivery on both local and international research projects.
Did you know… Danica is a board game enthusiast and avid traveller .
Approach to work… Curious and methodical.
Marie-Claire Buaud
Senior Research Executive
Marie-Claire is our Queensland based consultant. She draws on 7 years’ research experience across a variety of industries: including consumer, B2B, non for profit, and the public sector. She has consulted to a range of companies from small-medium enterprises to global ones, as well as both State and Federal governments, both in Australia and in the UK.
Marie-Claire holds a Bachelor of Commerce (Marketing) and Bachelor of Arts (Psychology) from the University of Melbourne. She particularly enjoys applying her knowledge of social psychology and marketing models to the research design and interpretation of results, to better understand or explain behaviours, interactions and engagement.
Did you know… Marie-Claire considers herself to be a ‘global citizen’, being both French and Australian and having spent her childhood in France and Hong-Kong before moving to Australia as a teenager in the year 2000. This experience has shaped her beliefs and view of the world, providing her with a global outlook and an insatiable curiosity about other cultures.
Approach to work… Passionate and willing to go the extra mile to get the job done.
David Donnelly
Director
David is a founding director of instinct and reason and has headed the Australian consulting team for almost 20 years. This means he has consulted and provided insights and advice to many TOP 100 companies, heads of federal and State government agencies and many not for profit organisations.
David specialises in segmentation, positioning, communications and new product development research and has worked on positioning significant brands like St George Bank and Australia’s International Education brand, has developed new products like ING Direct’ s Living Superannuation and Australians best new tourism product; the Three Capes Track. David did the strategy, formative and concept testing for Australia’s first global tourism campaign. David values the opportunity he has had to influence important decisions that have contributed to better lives by always taking account of the societal context in which we live.
Outside the office David lives adjacent to a national park in a small rural community and is involved in the local film club. He is working on his PhD at the University of Sydney looking at how the desire for over 50s to sea and tree change could improve the adaptive capacity of rural Australia.
Did you know… David has a passion for walking and has walked in wilderness in 10 countries.
Approach to work… Innovation and Insight
Eric Wu
Senior Analytical Consultant
Eric is a senior analytical consultant and forms an integral part of our advanced analytics team since he joined 12 years ago. Eric manages our in-house online survey system but spends most of his time using advanced statistical analysis to solve complex business challenges for our clients. He has expertise in handling big data set and highly skilled in creating segmentation algorithms based on the merger of client existing data, primary data and secondary data sets across industry. Eric consults to a number of private corporations and government agencies such as Barilla and the Office of Environment and Heritage, and regularly holds client workshops showcasing the decision support systems housing our choice modelling simulator.
Eric graduated with a Master of Applied Statistics and a Bachelor of Science with a major in statistics from Macquarie University, and has been rewarded with Accredited Statistician status. He has also completed a Diploma of Computer Science to meet the rapidly changing statistical and business environment.
Eric is fluent in English and Cantonese (and conversational Mandarin).
Did you know… Eric is a food enthusiast and wine connoisseur
Approach to work… Work hard and Play hard
Steve Abbott
Information Technology Consultant
Tim Totten
Senior Technical Consultant
Tim is our software development expert and has been an integral part of instinct and reason’s software development team for the last 8 years. He is a highly experienced software engineer, and cloud computing specialist.
Tim has been responsible for building a wide variety of web applications and development libraries for us, from custom survey apps, to reporting dashboards, to complex integration interfaces. Tim worked in the IT industry building web-based applications, libraries, and frameworks for over 20 years. His primary interests in the IT field are distributed computing technologies, and flexible development methodologies. He’s worked with a wide variety of server platforms, from simple standalone Linux servers, to advanced clusters of distributed containers. Tim also served as chief platform architect and VP of Technology for a small development company in Castlegar, British Columbia. Following that, he was a senior Linux engineer for a major IT services company in Kelowna, British Columbia.
Tim lives and works in Canada.
Did you know: When not performing IT magic, Tim is also a black belt in traditional Taekwondo.
Approach to work: Balance between simplicity & flexibility. Pragmatism.
Fiona McLean
Senior Consultant
Francois Le Poder
Senior Research Executive
François is a senior research executive at instinct and reason and is a valuable part of the London team. Since he joined us 3 years ago, he has been servicing the Agribusiness sector, in charge of the coordination of both qualitative and quantitative projects globally, covering over 20 markets. He has particular interest in qual research, segmentation and multi-country projects.
François has a Bachelor of Science from Agrocampus Ouest in Rennes, France. He has 9 years of experience in market research for a number of sectors, of which the last 7 have been specialising in agriculture and animal health with an international research focus. From time to time he also enjoys working with the Canberra Australia office on social and policy research.
Previous experiences include a senior research manager role at Ipsos, managing Tracking surveys, Brand Health studies, Concept test studies, as well as a sensory analysis role.
Francois is fluent in French, English and Spanish and conversational in German.
Did you know…François has run more than 4,000 kms in the last 3 years, including 3 marathons and 13 half-marathons
Approach to work…Curiosity and Determination
Laura Guerrero
Research Executive
Laura is a research executive at instinct and reason team and is a valuable part of the London team, where her main focus is on servicing clients in the agribusiness sector. Laura has 4 years’ experience in the industry, 2 years with us, and has a particular interest in digital strategies, qualitative & quantitative synergy, and developing markets globally.
She graduated as a Business Administrator in her hometown of Bogota, Colombia, and moved to London to undertake a MSc in International Business, where she today calls home. Laura also has a qualification in Project Management, PRINCE 2 (R) which she effectively puts to work managing multiple projects internationally.
Laura started her career in Millward Brown, where she had the opportunity to work in several business sectors (packaged foods, soft and alcoholic beverages, healthcare and media) for the Colombian and other Latin American markets.
Laura is fluent in Spanish and English.
Did you know… Laura is a yoga and fitness lover.
Approach to work… Positive and Determined
Luke Tuite
Office Manager
Luke is our team Office Manager. He is the eyes and ears of the company, juggling financial, human resource and operational responsibilities, and even enthusiastically helps the consulting team on report and charting design.
Luke has a background in retail and digital marketing and has vast experience in promotional and marketing design across offline and online media channels.
Luke bakes treats for the office and loves to bring his dog Vivienne to work. He is an actor and a singer (in his spare time!) and is usually heard singing in the office to radio tunes.
Did you know…. Luke has performed in 30 theatrical productions – his favourite performances being villains for Oklahoma and Wuthering Heights.
Approach to work… Clarity and focus
Angela Mitchell
Senior Consultant
Angela is a senior consultant with 15 years industry experience. She is one of our leading qualitative researchers and leads our online qualitative offer. Whilst with strong qualitative roots, Angela works very comfortably across a range of qual, quant and mix methodology approaches to design and deliver consumer-friendly research and optimum research solutions for our clients.
Angela’s experience in the industry is diverse, encompassing a range of industry sectors including FMCG, financial service, not-for-profit and government; research audiences from all walks of life; small, medium, and large agencies and client-side contracts.
Angela first worked in the market research industry twenty years ago, taking up a graduate position in a leading agency in the UK. After 7 years and another leading agency in the UK, Angela moved to Australia “for a few years” that have now been somewhat extended.
Angela holds a BSc from the University of Durham and a MSc from the University of Bristol. She is a full AMSRS member and has QPMR accreditation.
Did you know… Angela is from England and has been enjoying Aussie life with her family!
Approach to work… Strategic thinking and Diligence
Rob Mercer
Head of Consulting – Canberra
Rob is head of the Canberra office and over the last 15 years at instinct and reason, has provided research and marketing services for most Australian Government agencies, as well as state/territory and local government, commercial businesses and not-for-profits.
He has 30 years of research, analysis, strategy development, communications, marketing, access and equity and stakeholder management experience in private and government organisations.
It has involved extensive work in the formulation, project management and evaluation of programs, strategies, communications and business processes with over six years in the finance and insurance sector, ten years working on major government programs and approximately fifteen years as a consultant.
Rob is a graduate in Business and a qualified practicing researcher.
It has often extended to supporting program, communications and operational solutions within highly sensitive consultation environments. For example, Rob’s work contributed towards a national organisation winning of major customer service awards, breakthroughs in the take up of electronic claiming and Indigenous Australian access to key health programs.
Rob has a passion for discovery and finding solutions.
Did you know… Rob has seen the sun set from the top of Mt Sinai in Egypt.
Approach to work…Strategic, insightful and outcomes focussed
Paul Wiebe
Director
Paul is a founding director of instinct and reason, has 25 years’ experience, and heads our math and software development team. He is our genius technical consultant creating algorithms, estimating advanced mathematical models, and writing code for our proprietary tools including our discrete choice modelling suite.
Paul has a B.Math from the University of Waterloo in Applied Mathematics focusing on Theoretical Physics and Pure Mathematics, and an M.Sc. from the University of Alberta in Mathematics especially Diffraction Patterns of Quasicrystals. In previous times, he worked at Advanis Inc modelling quantal choice data.
He spent many of his early career years developing new algorithms for experimental designs and an expert system for the estimation of choice data. The novelty in the first experimental design generator was its employment of pseudo estimation to optimize the search. The second generator is a trade secret. It was also during this period that he discovered a violation of the axiom of choice in a nested logit model put forward by some industry insiders. Unfortunately, his submissions were pre-empted. Paul returned to his studies, this time for his PhD in the area of Probability and Stochastic Analysis – which remains on hold but is an ambition to complete.
Paul lives and works in Canada. He is fluent in English and French.
Did you know… Paul has a passion for outdoor activities, especially cycling.
Approach to work… Pedantic
Sally Faedda Ph.D
Managing Director
Sally is a founding director of instinct and reason and has 23 years’ research and consulting experience. For the last 16 years she has headed the London consulting team, has been delivering research insights in over 35 countries and has a passion for building relationships across cultures and a genuine intercultural competence that is hard to beat. Sally’s focus is on pragmatic results, bringing data to life, and providing clear, simple and commercially relevant direction to clients all over the world. She has worked on solving pricing problems for one of the largest agribusiness companies globally for almost 20 years.
Sally has a PhD in Psychology which looked at why we help aging parents from an evolutionary psychology perspective – which is one of the greatest evolutionary conundrums. She has a double major in Psychology and Art History.
Sally specialises in new product development, price optimisation, positioning and strategic go-to-market segmentations, but embraces any business problem and has worked for TOP 100 companies on hundreds of studies across a breadth of other sectors, financial, insurance, not for profit, industrial and consumer. Before instinct and reason sally held analytical and consulting roles agency-side, as well as academic roles busy publishing and lecturing. These days, Sally splits her time between London and Sydney, is an inveterate traveller, dabbles in drawing, and loves a good challenge.
Sally is fluent in English and Italian and (a little conversational French).
Did you know… Sally has a passion for seeing the world and travelled to 48 countries. She is an experienced volunteer crisis counsellor.
Approach to work… Resilience and Adaptability
