Development and Evaluation

instinct and reason has considerable experience in research and evaluation for business case development, both in the public sector and the private sector, in terms of business and new product development.

instinct and reason is uniquely placed in this area of business development and evaluation due to the combination of strong secondary data and qualitative exploration expertise, strong history of collaboration with academic and other experts where required and key internal intellectually property and capability in high-end and internationally renowned analytics in advanced predictive modelling, demand forecasting based on artificial neural network models, advanced segmentation, trending and “what if” analysis.

A recent project in the public sector was the evaluation to develop a business case for the use of videoconferencing technology to improve access for customers with managed or complex service needs, particularly those in rural and remote areas or with mobility challenges. A broader community project has been the development of a tool specifically to provide communities the ability to assess their adaptive capacity and to assess the likely impacts of changes for their future.

instinct and reason also has internationally renowned expertise conducting research and assessment to determine value for money and willingness to pay and in providing relevant cost benefit analysis. We undertake such work throughout Australia and in over 30 countries globally.

instinct and reason has undertaken research and evaluation work for policy development across different government portfolios, involving:

  • supporting the development of the Three Capes walk in Tasmania, including more recently to gain a deeper understanding of the basis upon which people will buy the Three Capes Track experience and how can the product be optimised to maximise the uptake
  • evaluations of two major Indigenous employment program providers
  • evaluation of a three year national energy efficiency information grants program
  • a national study to inform establishing the necessary a frontline disability support workforce across Australia for the introduction of the National Disability Insurance Scheme
  • projects for transport agencies such as Transport NSW, CityRail, Roads and Maritime Services, RTA, State Transit Authority and the Public Transport Ticketing Corporation
  • environmental agencies including the Office of Environment and Heritage (including the previous Department of Environment, Climate Change and Water), EPA, National Parks and Wildlife, Murray Local Land Service,
  • WorkCover NSW, Fair Work Australia
  • Tourism agencies including Destination NSW, Tourism Tasmania, Tourism NT

instinct and reason has experience in policy development research and evaluation with most segments of the community, business, government, NGO sector and other stakeholders. This includes major projects specifically with Indigenous Australians, people from culturally and linguistic backgrounds and people living with disabilities.